Investment Protection Program

IPP provides structured weekly reviews of real intake calls to assess communication quality, emotional intelligence, and consistency, giving clear visibility into performance and identifying breakdowns before they impact results.

Insights from call reviews are translated into focused, actionable feedback grounded in Brooke Birkey’s proven emotional intelligence framework and real world legal team performance coaching, strengthening the behaviors that build trust, client confidence, and conversion.

IPP delivers ongoing performance metrics, monthly conversion reports, and individual team member summaries that provide leadership with clear visibility into intake quality, performance trends, and overall results over time, allowing firms to monitor consistency and address gaps early.