Welcome to the Next Level UP!

We simplify recruiting by combining our expertise in emotional intelligence with years of experience coaching legal professionals. We don’t just find candidates with the right technical skills—we focus on those who can engage with clients, build strong relationships, and thrive within your team. Leveraging our deep knowledge of intake, case management, and legal roles, as well as Brooke Birkey’s personal experience in these areas, we ensure you get the best-fit candidates.

Your sales team is the first point of contact for potential clients, and their interactions set the tone for the entire relationship. Our coaching goes beyond asking questions to teach your team how to qualify leads, build rapport, and guide clients through the process with empathy, emotional intelligence (EQ), and efficiency. We help your team understand emotions, read cues, and respond in a way that fosters trust and connection—ensuring a seamless, client-centered experience that stands out!

Take control of your time and client interactions. Our coaching helps you:

• Prioritize What Matters: Focus on high-impact tasks that drive results.
• Time Blocking: Structure your day with intentional blocks of time to boost productivity and reduce stress.
• Stay Focused: Eliminate multitasking and stay present with clients and key tasks.
• Set Boundaries: Protect your time with clear boundaries to avoid burnout and maintain balance.
• Follow Through: Ensure consistent, high-quality communication and results.

Success in any organization requires alignment between departments. Our interdepartmental alignment services focus on fostering communication and collaboration across teams to create a cohesive, unified approach to client service, operational efficiency, and business growth. By applying systems theory, we help organizations break down silos and create a streamlined, customer-centric experience.

Great leaders inspire great teams. Our leadership development programs are designed to enhance the emotional intelligence, decision-making, and conflict resolution skills of your leadership team. With a focus on systems theory, we ensure your leaders are equipped to build a culture of collaboration, accountability, and long-term success.

We provide long-term tracking of performance metrics to help your team drive sustainable growth and continuous improvement. By consistently monitoring key indicators, we help you identify trends, uncover areas for enhancement, and make informed decisions that align with your business goals.